Privacy Policy

We are happy to replace your product with another style within 3 days of delivery.We will also provide an exchange if the product is received damaged or defective and we are informed about the same within 24 hours from delivery. To exchange it for the same item, send us an email on info@kfoxy.com and send your item to: kfoxy 502 – A wing, Rock castle building, Hiranandani Estate – 400607 Thane.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: kfoxy 502 – A wing, Rock castle building, Hiranandani estate 400607 Thane

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back, and it is over INR 6000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Do you ship outside India?

Yes, we deliver to more than 200 countries in the world and offer different shipping options as applicable.

How much does shipping cost?

Shipping is free within India.
For shipments outside India, the standard rate of INR 2000 per product applies.

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes and GST.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. kfoxy will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.

How do I track my order?

Once your order is shipped out, we will send you a tracking number/ AWB through an email.

When will I receive my order?

The estimated delivery time of each product is mentioned on the product page. Please take note of the dates given before you proceed to checkout.
Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 4-6 days after the date of dispatch subject to customs clearance.

Can I change my shipping address after my order has been placed?

If there is an error in the shipping address you specified at the time of checkout, please email us at info@kfoxy.com or call us immediately on +919819707505. We are unable to change a shipping address or redirect orders once items have been dispatched.
If you have any additional shipping relating queries, feel free to email us at info@kfoxy.com or call at +91 9819707505.
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