Returns or Exchange

Conditions for Returns or Exchange:

KFOXY has a simple and hassle-free return and/or exchange policy for certain products purchased from the Website provided the following conditions are fulfilled:

1. For apparel, we offer a 3-day return policy. However, customized styles are non-returnable/non-exchangeable. Jewellery and accessories are non-returnable/non-exchangeable.

2. Products which are on warehouse sale are also non-returnable/non-exchangeable.

3. For Returns or Exchange timelines, Please check the return policy under the shipping details of any product. KFOXY may update this from time to time and without any prior intimation to you.

4. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product.

5. Any product sought to be returned or exchanged, should be unworn, unused, or unwashed. Products that are found to be worn, used, damaged, or soiled will not be accepted for return or exchange.

6. Any footwear sought to be returned or exchanged, should be unused. Thus, footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.

7. Products returned under this policy will be subject to quality testing/inspection.

8. Complaints for missing/damaged/wrong items delivered should be raised within 48 hours of delivery.

i. The product purchased by you does not conform to the characteristics or features listed on the website or otherwise agreed to in writing; or

ii. The product purchased by you is delivered late from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances out of kfoxy control or any other force majeure.

In the event that the product to be returned does not satisfy Statutory Refund Criteria in the clause above, but satisfies Store Refund Criteria, you may be entitled to a refund of the consideration for such product in the form of store credit which will be credited to your KFOXY Wallet.

iii. Whereas “Store Refund Criteria” means any one of the following cases –

iv. The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy; or

v. Products customized to your requirements are not liable for refunds unless under the clause above. Under such circumstances, the refunds will be done as store credit only to your KFOXY Wallet.

9. Notwithstanding anything contained in this policy, KFOXY reserves the right to reject any request for the return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.

10. KFOXY Wallet shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.

11. Customized or special delivery orders cannot be returned/exchanged.

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